Hello, and welcome to the Church Base family!
This is just a standard written agreement between us and your church, to keep for your records.
By signing up over the phone or through the dashboard on ChurchBase.com you agree to our terms and conditions listed on our website. Stating that you allow us to bill you per the terms chosen on our platform accessible on ChurchBase.com agreed to pay.
Our Agreement To You
You will receive the best possible support and attention from our team. Your designer will design a wonderful app you will love. If you don’t love it, he/she will work with you till it’s absolutely perfect.
We commit to respond to your requests within a reasonable timeframe, usually, 24 hours; supply you with all the tools and resources you’ll need and of course provide multiple points of contact including email, chat, designer, and phone.
Our heart is to help grow your church and ultimately the kingdom, we will work tirelessly to accomplish that.
Setup and Edits
If you’ve purchased the Church Base app, you’ll receive the following as far as support, setup and edits are concerned.
- 24/7 Custom Support via(800) 208-1392
- Unlimited edits until your app/website is live.
- Live refers to products accessible by the public.
- 2 calls per product
- Welcome vision call
- Happens within a week of signing up.
- Post first draft call
- Happens after you’ve seen the first draft.
- Welcome vision call
All other communication should be limited to the chat and email functionality inside the dashboard.
30-Day Money Back Guarantee
We offer all our customers who’ve signed up post August 1st, 2018 a 30-Day money back guarantee.
If you don’t like your service or are unhappy with your product you can request a full refund within the first 30 days of seeing your app demo.
Your “signup” day refers to the day you registered on the dashboard (http://manage.churchbase.com).
30 days refers to 30 days after your app you have successfully published your app. A refund will not be given prior to your app demo being complete by the design team.
Process and Your Requirements
After signup, you will fill out a welcome form and send us some basic information. After the designer has reviewed your form they will begin working on your app. Assuming we’ve gotten everything we need for your app you’ll see a demo within two weeks. You can then begin requesting edits to your app. Once perfect, we’ll publish!
You’re required to provide what your designer requests. We can’t do our job if we don’t have the right tools!
If you’re unhappy with our service and wish to cancel you may at any point. We hate to see you go, and will always attempt to find out what we did wrong and fix it in hopes you’ll stay. Please note though, Church Base is a platform service and just like Hulu or Netflix you will still be charged even if you don’t use the service to its fullest. Unless you’ve cancelled within the 30 day guarantee period, at which point, we’ll supply a full refund.
If you do decide to discontinue working with us here’s what the refund policy looks like:
Monthly Plans – cancel at any time and you won’t continue paying, we’ll refund the partial months as a courtesy. (For example if you cancel on June 12th and your last payment was June 3, we’ll refund it.)
Annual Plans – Cancel anytime and you won’t pay another penny. Annual plans require a year-to-year commitment.
By signing up over the phone with a sales rep or by signing up on our platform via http://ChurchBase.com or http://manage.churchbase.com, you hereby agree to allow Apollo Eleven Inc. to charge yout payment method on file per the terms and billing frequency you chose when signing up on churchbase.com or over the phone. You are am aware you can cancel anytime from the account settings on churchbase.com and agree to abide by the Terms of Service and Client Agreement displayed on ChurchBase.com. This agreement is perpetuating for an organization despite the status of original signer.
Jonathan Bodnar, CEO
Apollo Eleven Inc.